1. Introduction
    1.1 In terms of the General Code of Conduct of the Financial Advisory and Intermediary Services Act (the “FAIS Act“), we are required to disclose the information in this notice.
    1.2 If there is anything in this notice that you do not understand, please contact us to request further information.
  1. Financial Services Provider
    2.1 SchindlersX currently operates in accordance with the FSCA General Exemption Detailed In The Financial Sector Conduct Authority (FSCA) Communication 16 Of 2023 (FAIS) and FSCA FAIS Notice 25 of 2023.
  1. SchindlersX Contact Details
    3.1 Email: [email protected]
    3.2 Website:
  1. Key Individuals and Representatives
    4.1 SchindlersX’s appointed Key Individual and Representative is:
    Candice Dawkshas
    [email protected]
    +27 82 450 4416
    4.2 SchindlersX has the necessary controls and procedures in place to ensure that its Key Individuals and Representatives comply with the prescribed Fit and Proper Requirements as contained in the FAIS Act (including experience, qualifications, regulatory examinations and the honesty and integrity requirements). SchindlersX takes full responsibility for the financial services rendered by its Key Individuals and Representatives.
    4.3 It is hereby confirmed that SchindlersX’s Key individuals and Representatives comply with the Fit and Proper requirements set out above.
  1. Financial Intelligence Centre Act (FIC Act)
    5.1 SchindlersX is registered as an accountable institution in compliance with the requirements of the FIC Act. SchindlersX is required to identify all prospective customers, verify the information provided and keep records of verification documents. SchindlersX is also obliged to report to the authorities any suspicious and unusual transactions that might facilitate money laundering.
  1. Compliance with FAIS
    6.1 SchindlersX’s ongoing compliance with the FAIS Act is monitored by Masthead (Pty) Ltd. The independent compliance officer is:
    Hannes Geel
    [email protected]
    +27 67 409 7224
  1. Conflicts of Interest
    7.1 SchindlersX has adopted and implemented a Conflict of Interest Management Policy in compliance with the provisions of the FAIS Act. A copy of this policy is available on request.
    7.2 In compliance with the principles of Treating Customers Fairly and the General Code of Conduct for Authorised Financial Services Providers, all employees must act in the best interests of our customers in rendering intermediary services at all times.
  1. Complaints
    8.1 If you would like to lodge a complaint against SchindlersX, please refer to our Complaints Policy to find out more about our complaints process.
    8.2 If you feel like your complaint has not been resolved by SchindlersX once you have reached the end of the complaints process, you may lodge a complaint with the Office of the Ombud for Financial Services Providers. The name, address and other contact particulars of the Ombud are as follows:
    Office of the Ombud for Financial Services Providers
    Address: Central, 125 Dallas Avenue Menlyn, Waterkloof Glen, Pretoria, 0010
    Phone: 012 762 5000
    Email: [email protected]
    8.3 Please note that your complaint must be lodged with the Ombud within a 6 month period.
  1. Protection of Personal Information
    9.1 In accordance with the Protection of Personal Information Act, 2013 (“POPIA“), SchindlersX is committed to ensuring the confidentiality of our customers’ personal information. Such information will be maintained in confidence and will not be shared with Third Parties without our customers’ explicit consent or unless required by law for public interest reasons or other legal obligations.
    9.2 Please ensure that the personal information we hold is accurate, current and complete and that SchindlersX is informed of any changes.
    9.3 SchindlersX has a comprehensive Data Protection Policy detailing the management of client personal information. A copy of this policy is available on request.
  1. Disclaimer
    10.1 Customers should be aware of the risks involved in investing in any financial products and services. Investing in crypto assets may result in the loss of capital.
    10.2 Please ensure you are aware of the risks by reading our Risk Warning.
    10.3 This information is not intended to be nor does it constitute financial, tax, legal, investment or other advice; nor a solicitation to trade. Before making any decision or taking any action regarding your finances, you should consult a qualified Financial Advisor.
    10.4 SchindlersX does not hold shareholding in any product supplier.