SchindlersX follows strict internal security practices aimed at keeping your tokens safe, which we have detailed here. It is however important that you also take certain precautions to ensure that you are the only person with access to your account. If someone gains access to your account, your tokens may be at risk. Some of the most common methods that scammers may use to gain access to and perform unauthorised transactions on your account are explained below:

Please read these terms carefully before using the SchindlersX because they affect your legal rights and obligations.

  1. Account takeovers:

    SchindlersX relies on your email address and phone number for communication with you. If someone gains unauthorised control over these, they could potentially gain access to your SchindlersX account. It is therefore important to make sure that you have strong security on your email and SchindlersX accounts.

  1. Phishing:

    This is when you are tricked into revealing personal information, such as usernames, passwords or other sensitive information. Phishing can take many forms, for example:

    2.1 Emails: You may receive an email that appears to be from SchindlersX but was actually sent by a scammer, asking you for information or leading you to a fraudulent website.

    2.2 Phishing websites: These websites are set up to look like SchindlersX’s website, but everything entered there (like your username and password) gets recorded in order for scammers to access your actual SchindlersX account. In some cases, these websites are promoted by running adverts that look like they’re taking you to the legitimate SchindlersX website.

    2.3 Phone scams: Someone may call you, pretending to be from SchindlersX, asking you to provide your username, password and other information in order to access your SchindlersX account.

    2.4 SMS / instant messaging scams: In this case a fraudster will send you a message purporting to be from SchindlersX and prompting you to share your username, password or other information, or to select a link.

    2.5 SchindlersX will never call, email or SMS/instant message you and ask you for your password. If anyone contacts you claiming to be from SchindlersX and asks for this information, you should end communication and get in touch with us by contacting support yourself.

  1. Malware:

    This is an advanced method where scammers gain access to your devices through sophisticated software programs that allow them to take control of your computer, steal your passwords or other sensitive information.

  1. Identity theft:

    This is when someone obtains access to your personal information and pretends to be you in order to, for example, open an account in your name and/or transact on your account. Identity theft may occur when your identification document, passport or other information is stolen (either physically, through phishing or by other forms of social engineering). There is also a risk of identity theft taking place when your device is stolen.

  1. Measures you should take:

    Here are some precautions you can take:

    5.1 Strong password security: Use a unique, strong password with at least 16 characters and never share it or reuse it on other websites. Password managers make it easy to generate and store strong passwords. SchindlersX recommends LastPass, but there are several alternatives.

    5.2 Enable two-factor authentication (2FA): This is an added level of security that requires a unique code every time you log in to an account. The code is generated by your device, which is required in addition to your username and password.

    5.3 Protect your email account: Keep your email account secure to ensure that nobody can access your SchindlersX account through your email account. Most email providers support 2FA.

    5.4 Don’t share sensitive information: SchindlersX employees will never ask you for your password, 2FA code, one time pins (OTPs) or ask you to authorise transactions.

    5.5 Check the URL: Before signing into SchindlersX or clicking an advert, ensure that you are on the correct SchindlersX URL

    5.6 Check the email domain: Any communication from SchindlersX will come from an official email address.

    5.7 Lock your account: If you suspect your account has been compromised, lock it immediately and then contact support

    5.8 We encourage you to visit our Learning Portal where you can learn more about securing your SchindlersX account, and how to avoid being scammed. Also keep an eye on our monthly newsletter as well as our blog where we publish topical information.

  1. Additional security recommendations for SchindlersX:

    6.1 Consider using a dedicated device for your SchindlersX account that is not used for other online activities to minimize the risk of malware.

    6.2 Be cautious about sharing information about your SchindlersX holdings and transactions publicly, as this could make you a target for attackers.

    6.3 Regularly review your account activity and transaction history to identify any suspicious transactions.

    6.4 Make sure you fully understand the specifics and risks of the real-world assets that are being tokenized before investing.

    6.5 If linking bank accounts, ensure your banking login credentials are kept secure and enable any additional security features offered by your bank.

  1. If your account has been compromised:

    7.1 If you believe your account has been compromised, please let us know by emailing us at [email protected] as soon as possible.

    7.2 In rare cases that go beyond the security precautions of the SchindlersX platform, if a token is stolen and an investigation confirms that investors on SchindlersX have been defrauded, we will promptly issue you a new token. This replacement token carries the same value, rarity, and uniqueness as the original, restoring your position within the market.

    7.3 Moreover, we take it a step further by ensuring that any future revenues generated by the stolen token will now flow directly to your new token. By doing so, we guarantee that you will not suffer any financial setbacks due to online theft.

    7.4 SchindlersX cannot be held responsible for a loss of funds where you have fallen victim to one of these attacks, as set out in our Terms of use, but we will do everything we can to assist you.